At Nexus Lahore we respect your privacy and are committed to protecting the personal information you share with us through https://nexuslahore.com/ (the “Website”). This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have.
If you have any questions, you can contact us at info@nexuslahore.com.
1) Information We Collect
We may collect the following types of information:
a) Information you provide to us
When you fill out a form, request a quote, contact us, or communicate with us, you may provide:
- Name
- Phone number
- Email address
- Location/service area
- Service requirements and project details
- Any other information you choose to share
b) Information collected automatically
When you visit the Website, some information may be collected automatically, such as:
- IP address
- Device type, browser type, and operating system
- Pages you view and time spent on the Website
- Referring/exit pages
- Approximate location (city/region level)
This information is typically collected through cookies and similar technologies (explained below).
c) Information from third parties (limited)
If we run advertising or analytics, we may receive aggregated reports (not necessarily identifying you personally) from platforms like Google or Meta based on your interactions.
2) How We Use Your Information
We use your information to:
- Respond to your inquiries and provide requested services or quotations
- Schedule inspections, visits, and service appointments
- Communicate with you about your request, updates, or support
- Improve our Website, services, and customer experience
- Maintain Website security and prevent fraud/spam
- Comply with legal obligations and enforce our policies
We do not sell your personal information.
3) Cookies & Tracking Technologies
Our Website may use cookies and similar technologies to:
- Make the Website work properly
- Understand Website traffic and performance
- Remember preferences (where applicable)
- Support marketing/advertising campaigns (if enabled)
You can control cookies through your browser settings. Note that disabling cookies may affect certain Website features.
4) How We Share Your Information
We may share your information only in these situations:
a) Service providers
We may share data with trusted third parties who help us operate the Website or manage communications (e.g., hosting providers, analytics tools, email services). These providers are permitted to use your information only to perform services for us.
b) Legal and safety reasons
We may disclose information if required by law, court order, or government request, or if necessary to protect our rights, property, safety, customers, or others.
c) Business operations
If our business is reorganized, merged, or transferred, user information may be transferred as part of that transaction, subject to reasonable confidentiality safeguards.
5) Data Retention
We keep personal information only as long as needed for:
- Responding to your request and delivering services
- Record-keeping, billing, and support (as applicable)
- Legal, regulatory, and security purposes
When information is no longer required, we take steps to delete or anonymize it
6) Data Security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7) Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (where applicable)
- Withdraw consent for marketing communications
To make a request, email us at info@nexuslahore.com. We may need to verify your identity before processing certain requests.
8) Marketing Communications
If you contact us, we may send you service-related messages (e.g., updates, confirmations). If we send promotional messages, you can opt out anytime by following the unsubscribe instructions (where available) or emailing us.
9) Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before providing personal information.
10) Children’s Privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can remove it.
11) International Visitors
If you access the Website from outside Pakistan, your information may be processed in Pakistan or other locations where our service providers operate. By using the Website, you understand that your information may be transferred and processed across borders.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
Nexus Lahore
Website: https://nexuslahore.com/
Email: info@nexuslahore.com