Term and Conditions

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Term and Conditions

Welcome to Nexus Lahore . These Terms & Conditions (“Terms”) govern your access to and use of our website, https://nexuslahore.com/ (the “Website”), and any requests, inquiries, or services you obtain through it.

By using this Website, you agree to these Terms. If you do not agree, please do not use the Website.

For questions, contact us at info@nexuslahore.com.

1) About Nexus Lahore

Nexus Lahore provides HVAC, air conditioning, electrical, plumbing, MEP, and facility maintenance services (collectively, “Services”). The Website is designed to provide information about our Services and allow you to contact us, request a quote, and book inspections or service visits.

2) Eligibility & Use of Website

You agree that you will:

Use the Website only for lawful purposes
Provide accurate information when submitting forms or requests
Not misuse the Website, attempt to access restricted areas, or disrupt Website performance
Not introduce viruses, malware, or harmful code

We may restrict or block access if we believe the Website is being misused.

3) Quotes, Pricing & Scope of Work

a) Estimates and quotations

Any quote or estimate provided through the Website, phone, email, or WhatsApp is based on the information available at the time. Final pricing may change after:

On-site inspection
Confirmation of requirements, materials, or specifications
Discovery of additional faults or safety issues

b) Scope confirmation

Work begins only after the scope, timeline, and pricing are confirmed (verbally or in writing). Any changes requested after confirmation may affect cost and delivery time.

4) Service Scheduling & Customer Responsibilities

To ensure smooth service delivery, you agree to:

Provide correct address and contact details
Ensure safe and reasonable access to the premises
Inform us of any site restrictions, building rules, or special permissions
Keep the work area clear where possible

If a visit is unsuccessful due to incorrect details, lack of access, or unsafe conditions, a revisit/inspection fee may apply.

5) Payments

Unless otherwise agreed, payment terms may include:

Advance payment for specific jobs, parts, or materials
Partial payment for larger projects
Full payment upon completion for standard services

Accepted payment methods and timelines will be confirmed during booking or before work begins. Late payments may result in delays, pausing work, or refusal of future service until cleared.

6) Cancellations & Rescheduling

We understand plans change. Please notify us as early as possible if you need to reschedule or cancel.

Same-day cancellations or repeated rescheduling may result in a visit/booking charge.
For projects involving reserved materials or special orders, cancellation may require reimbursement of related costs.

7) Warranty & Limitations

a) Workmanship warranty

Where applicable, we may provide a limited workmanship warranty for specific Services. Warranty terms vary depending on the type of work and will be shared at the time of service.

b) Parts and manufacturer warranties

Parts and equipment are typically covered under the manufacturer’s warranty (if provided). Warranty claims may require inspection, proof of purchase, or manufacturer approval.

c) Exclusions

Warranties generally do not cover:

Damage caused by misuse, neglect, unauthorized repairs, or tampering
Normal wear and tear
Power fluctuation damage, water damage, or external environmental causes
Pre-existing faults outside the agreed scope

8) Emergency & Safety Conditions

For safety reasons, we may refuse or stop work if:

Conditions are hazardous (electrical risk, structural issues, unsafe access, etc.)
Equipment is unsafe to operate
Work requested violates applicable rules, building policies, or safety standards

In such cases, we may recommend corrective steps before continuing.

9) Website Content & Accuracy

We try to keep Website information accurate and updated, but we do not guarantee that all content is complete or error-free. Service descriptions, availability, and timelines may change without notice.

The Website content is provided for general information and does not replace professional inspection or technical advice for a specific site.

10) Intellectual Property

All content on the Website—including text, designs, graphics, logos, and layout—is owned by or licensed to Nexus Lahore and is protected by applicable laws.

You may view and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, republish, or distribute Website content without written permission.

11) Third-Party Links

The Website may contain links to third-party websites for convenience. We do not control these sites and are not responsible for their content, services, or privacy practices. Use them at your own risk.

12) Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, or consequential losses arising from your use of the Website.
We are not liable for delays or service interruptions caused by events outside our control (e.g., power outages, weather, supply delays, access restrictions).

Nothing in these Terms limits liability where it cannot be limited under applicable law

13) Indemnity

You agree to indemnify and hold Nexus Lahore harmless from any claims, damages, liabilities, and expenses arising from your misuse of the Website, violation of these Terms, or infringement of any rights of a third party.

14) Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how we collect and use information.

15) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Website means you accept the updated Terms.

16) Governing Law

These Terms are governed by the laws applicable in Pakistan. Any disputes arising from these Terms or your use of the Website will be handled by the relevant courts/authorities having jurisdiction.